Website Terms, Privacy & Cookie Policy

Last updated: August 2026

This page explains the terms for using the MAC Property Maintenance website, how we collect and use personal information, and how cookies may be used on our website.

Website Terms & Conditions

About This Website

This website is operated by MAC Property Maintenance.

The information on this website is provided to give you an overview of the property maintenance, building and refurbishment services we offer.

We try to keep all information accurate and up to date, but the information shown on the website should not be treated as a quotation or agreement to carry out work.

Quotations & Prices

Any prices, examples or information shown on this website are for general guidance only unless clearly stated otherwise.

Every property and project is different. A final quotation will normally be provided after we have discussed the work and, where necessary, visited the property.

A quotation supplied directly to a customer will set out the work and costs relating to that particular project.

Photographs & Previous Work

Photographs shown on our website may include work completed by MAC Property Maintenance.

They are provided as examples of previous projects and the type of work we carry out. Every project is different, so we cannot guarantee that another project will have exactly the same finish, cost or specification.

Where appropriate, we will take reasonable steps to avoid displaying personal or identifying information in project photographs.

Website Availability

We aim to keep our website available and working correctly, but we cannot guarantee that it will always be available without interruption.

We may update, change or remove information from the website at any time.

External Links

Our website may contain links to other websites or services.

We are not responsible for the content, security or privacy practices of websites operated by other organisations.

Our Customer Terms

These website terms are separate from the terms that apply when you instruct MAC Property Maintenance to carry out work.

Where you accept a quotation or enter into an agreement with us, the quotation and any applicable Customer Terms & Conditions will form part of the agreement for those works.

Privacy Policy

Who We Are

MAC Property Maintenance provides property maintenance, building, renovation and refurbishment services in Windsor and surrounding areas.

For the purposes of UK data protection law, MAC Property Maintenance is responsible for the personal information it collects and uses in connection with the business.

If you have any questions about how we use your information, please contact us using the details provided on our Contact page.

Information We May Collect

When you contact us, request a quotation or become a customer, we may collect information including:

  • Your name
  • Address or property address
  • Telephone number
  • Email address
  • Details about the work you require
  • Photographs or videos you send us relating to the work
  • Quotations and invoices
  • Payment and transaction information
  • Correspondence between you and MAC Property Maintenance
  • Records and photographs relating to work carried out at your property
  • Information you provide through our website contact forms

We only collect information that is reasonably required to deal with your enquiry, provide our services or run our business.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Arrange site visits
  • Prepare quotations
  • Plan and carry out agreed work
  • Contact you regarding your project
  • Order or arrange materials and deliveries
  • Produce invoices and maintain payment records
  • Deal with questions, complaints or warranty matters
  • Maintain business, tax and accounting records
  • Improve our services and website
  • Meet our legal and regulatory responsibilities

Our Lawful Basis for Using Your Information

Under UK data protection law, we need a lawful reason for using personal information.

Depending on the circumstances, we may process your information because it is necessary:

To take steps before or perform a contract – for example, when you ask us to provide a quotation or instruct us to carry out work.

To meet a legal obligation – for example, where we are required to retain certain financial or business records.

For our legitimate business interests – for example, managing enquiries, maintaining appropriate records, dealing with disputes and operating and improving our business.

With your consent – where consent is required for a particular use of your information. Where we rely on consent, you can withdraw it.

Sharing Your Information

We do not sell your personal information.

Where necessary for running the business or completing your project, information may be shared with trusted third parties such as:

  • Tradespeople or subcontractors working on your project
  • Suppliers and delivery companies
  • Accountants or professional advisers
  • Payment providers
  • Website, email and IT service providers
  • Other service providers used to operate our business

We only share information where there is a legitimate reason to do so and only provide information that is reasonably necessary.

We may also disclose information where required by law.

Photographs of Our Work

We may take photographs during or after a project for job records and to show examples of our work.

Where photographs are intended to be used for our website, social media or advertising, we will take reasonable care not to include personal information or identifying details unnecessarily.

If you have concerns about photographs being taken or used, please speak to us.

How Long We Keep Your Information

We only keep personal information for as long as it is reasonably required for the purpose for which it was collected or where we are required to retain it for legal, accounting, tax, warranty or business purposes.

Different types of records may therefore be kept for different periods.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access or disclosure.

However, no internet, email or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information.

These may include the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Ask us to restrict how information is used in certain circumstances
  • Object to certain uses of your information
  • Ask for certain information to be transferred
  • Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us.

Complaints About Your Personal Information

If you have a concern about how we have handled your personal information, please contact us first so we have an opportunity to look into it.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Cookie Policy

How We Use Cookies

The MAC Property Maintenance website uses essential cookies required for the website to operate.

We may also use optional cookies and similar technologies for website analytics, embedded content and marketing. Where your consent is required, these will only be used after you have made your choice through our cookie banner.

Essential Cookies

Essential cookies are required for parts of our website to work correctly and cannot always be switched off.

These may include cookies used for website security, basic WordPress functions and remembering your cookie preferences.

Google Analytics

We use Google Analytics to help us understand how people find and use our website.

This can provide information such as which pages are visited, how visitors move around the website and how people found us.

We use this information to understand how our website is performing and where it could be improved.

Where consent is required, Google Analytics will only be activated after you have accepted analytics cookies.

Google Maps

We may use Google Maps on our website to show our location or the areas in which we work.

Google may use cookies or similar technologies when Google Maps content is loaded.

Where required, Google Maps content and associated cookies will only be activated after the appropriate consent has been given.

YouTube

Our website may contain videos provided through YouTube.

YouTube is operated by Google and may use cookies or similar technologies when embedded videos are loaded or played.

Where required, YouTube content and associated cookies will only be activated after the appropriate consent has been given.

Facebook & Meta

We may use services provided by Meta, including Facebook and Instagram features and, where enabled, Meta measurement or advertising tools.

These services may use cookies or similar technologies to measure website activity, understand how visitors interact with our website or help us measure advertising.

Where consent is required, Meta marketing and advertising technologies will only be activated after you have accepted the relevant cookies.

Your Cookie Choices

When you first visit our website, you will be given the option to manage your cookie preferences.

You can choose whether to allow optional cookies. Refusing optional cookies will not prevent you from using the main parts of our website, although some embedded features may not work until consent is given.

You can change or withdraw your cookie choices through the cookie settings available on our website.

Third-Party Services

Some cookies and similar technologies used on our website are provided by third parties, including Google and Meta.

These companies have their own privacy and cookie policies explaining how they process information collected through their services.

Browser Cookie Settings

You can also control and delete cookies through your web browser.

Most browsers allow you to view stored cookies, remove them and control whether websites are allowed to save new cookies.

Blocking all cookies may affect how some parts of our website work.

Changes to This Policy

We may update these Website Terms, Privacy Policy and Cookie Policy from time to time to reflect changes to our website, business or legal requirements.

The latest version will be published on this page with the date it was last updated.

Contact Us

If you have any questions about these terms or how MAC Property Maintenance handles your personal information, please contact us using the details on our Contact page.